FAQ’s

1. What is Evescafe.in?

Evescafe is an exclusive beauty website, providing beauty & health tips based on ancient herbal

remedies. We are also involved in providing styling tips, fashion advice and product reviews.

2. How do I get in touch with you?

For business enquiries and customer service contact via email at evescafe.in@gmail.com

3. What is your Address?

New no 61, Plot no 39,

Second Street,

Kamdar Nagar,

Mahalingapuram,

Nungambakkam,

Chennai, Tamil Nadu 600034

4. How do I register and start my new account?

Please click on ‘Sign Up’, which is located on the top right hand side of the “SHOP” webpage.

You will be prompted to a new page where you will find the fields which have to be completed

for registration. Click ‘SUBMIT’ button to complete the registration process. As soon as you

complete the registration process, you will receive a confirmation e-mail to the address you

registered with.

5. How do I update my details on my account?

To update your details, login to user account where you can update your details.

6. I need personal assistance with my order. Who can I contact?

For personal assistance contact evescafe.in@gmail.com

7. Is it necessary to have an account to shop on ‘evescafe.in’?

Yes, it is necessary to have an account to shop on evescafe.in.

8. I am having problems ordering through your website. What can I do?

In such case, you can make your order over the phone or by sending an email at

evescafe.in@gmail.com

9. Can I place my order over the phone?

Yes, you can place the order over the phone.

10. Can I cancel an order?

Yes, you can cancel your order by signing in to your account.

11. How do I initiate a return process?

Please contact evescafe.in@gmail.com to initiate the return process. To know more please read

our Returns Policy.

12. What is the return notice period?

The notice period for any product is 15 days from the date of delivery.

13. Are there any conditions placed on returning a product?

The returned product should be unused, in its original packaging, and in the same condition as

you received the product.

14. How long does it take to receive a refund?

We will process your refund request within 7 business days of receiving the returned product in

its original packaging.

15. How will I receive the refund?

Once you cancel your order, your amount will be deposited in the wallet for further purchase. If

you want to your money back to your bank account, raise a ticket to the admin.

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